Privacy Policy

Primetrace may collect personal information provided directly by users while registering on the Platform, subscribing to services, contacting support, or interacting with features offered on the Platform. Such information may include name, email address, phone number, organization details, login credentials, and other relevant details necessary for providing services. Primetrace may also collect technical and usage information automatically when users access our Platform. This may include IP address, browser type, device details, operating system, referring URLs, timestamps, and information about how users interact with the Platform. This information helps Primetrace analyze usage patterns, improve services, troubleshoot issues, and maintain the security and integrity of our systems. Primetrace collects only the information that is reasonably necessary for providing and improving the Services, including managing user accounts, communicating service updates, providing customer support, preventing fraud or misuse, and complying with applicable legal obligations. Where our services involve integration with AI tools or connectors, Primetrace may process limited information necessary to execute the user's request through such systems. Such information is processed only for operational purposes, service delivery, and system monitoring. Primetrace may use and share information within Primetrace and its operated products, platforms, applications and services for operating, securing, supporting, personalising, analysing, improving and developing our services, preventing fraud or misuse, enforcing our terms, complying with legal obligations, and providing a consistent user experience across our ecosystem. Such use and sharing will be subject to this Privacy Policy and applicable data protection laws.

When users create an account on our platform, certain information may be collected to enable access to services. This may include contact information, login credentials, profile details, and other information necessary to operate user accounts. This information allows users to access the platform, manage their accounts, and interact with services offered through the platform. Users may update or modify certain information through their account settings where such functionality is available. Primetrace does not sell personal information to third parties. Primetrace may use the email address or mobile number provided by users to send service-related notifications, updates, announcements, and support communications. Users may also receive newsletters or product updates if they choose to subscribe to such communications. Users may opt out of non-essential communications at any time.

Users may upload or submit content such as profile information, images, messages, or other materials while using the Services. Such content is processed and displayed as necessary for the operation of the platform and to enable interaction between users. Users retain ownership of the content they upload. By submitting content through the platform, users grant Primetrace permission to store, process, display, and manage such content for the purpose of operating and improving the Services. Primetrace reserves the right to remove or restrict content that violates applicable laws or the terms governing the use of the platform.

Primetrace may use cookies and similar technologies to improve user experience and enhance the performance of the Services. Cookies are small data files stored on a user's device that help recognize returning users and remember certain preferences. Users may choose to disable cookies through their browser settings; however, certain features of the platform may not function properly if cookies are disabled.

Personal information collected through the platform is stored on secure internal systems or cloud infrastructure used to operate our Services. Primetrace may engage trusted service providers to assist with infrastructure, hosting, analytics, or security monitoring. These service providers may process limited information only for the purpose of providing services on behalf of Primetrace and are required to maintain appropriate confidentiality and security standards.

Primetrace implements reasonable technical and organizational safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. Access to personal information is restricted to authorized personnel who require such access to perform their duties. While we take reasonable steps to safeguard personal information, no system can guarantee complete security. Users acknowledge that the transmission of information over the internet may not be entirely secure.

Personal information is retained only for as long as necessary to provide services, maintain platform integrity, resolve disputes, prevent misuse, and comply with legal or operational requirements. After such retention period, information may be securely deleted, anonymized, or archived where appropriate.

Users may access and update certain personal information through their account settings. If users wish to request access to additional information, correction of inaccurate data, or deletion of their information, they may contact us through the support details provided below. Requests will be reviewed and processed within a reasonable timeframe.

Where the processing of personal information is based on the consent provided by users, such consent may be withdrawn at any time. Users may withdraw consent by modifying privacy settings within the platform, disabling certain permissions on their device, or contacting Primetrace through the support channels provided in this Privacy Policy. Primetrace will take reasonable steps to stop processing personal information related to the withdrawn consent, unless such processing is required for legal obligations, dispute resolution, security purposes, or protection of the platform and its users.

Primetrace does not sell personal information to third parties. However, information may be shared with trusted service providers who assist us in operating the platform and delivering services. Information may also be disclosed where required to comply with applicable laws, legal processes, or governmental requests, or where necessary to enforce our policies and protect the rights, safety, or security of our platform and users.

Our platform may contain links to third-party websites or services. Primetrace does not control and is not responsible for the privacy practices of such third parties. Users are encouraged to review the privacy policies of any external services before providing personal information.

Certain services offered through the platform may involve payments, subscriptions, or financial transactions. When users choose to make a payment through our Services, payment-related information may be processed through secure third-party payment service providers. Primetrace does not store or process complete payment card details on its own servers unless required for operational or regulatory purposes. Payment transactions may be processed through authorized payment gateways or financial service providers who are responsible for handling sensitive payment information in accordance with their respective privacy and security standards. Primetrace may receive limited transaction-related information from such payment providers, such as transaction status, transaction identifiers, subscription details, or billing information, for the purpose of confirming payments, providing services, maintaining records, preventing fraud, resolving disputes, and complying with applicable legal obligations. Users are encouraged to review the privacy policies and terms of the respective payment providers used for processing transactions, as such providers may collect and process payment information according to their own policies.

Primetrace services are not intended for individuals under the age of 18 unless permitted under applicable law and supervised by a parent, guardian, or authorized entity. Primetrace does not knowingly collect personal information from children without appropriate consent where required by law. If Primetrace becomes aware that personal information has been collected from a child in violation of applicable laws, we will take reasonable steps to delete such information from our systems. Parents or guardians who believe that a child has provided personal information to Primetrace may contact us to request the deletion of such data.

Primetrace may update this Privacy Policy from time to time to reflect changes in our services, operational practices, or legal requirements. Updated versions will be posted on the platform. Continued use of the Services after such updates indicates acceptance of the revised Privacy Policy.

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

If you have any questions, complaints, or concerns regarding this Privacy Policy or the processing of personal information, you may contact us at the details provided below. We will respond to such inquiries within an appropriate timeframe prescribed under law. Grievance Officer: Name: Bishwajeet Kumar Email: support@primetrace.com Address: 3rd floor, 32/5, Ganapa Towers, Begur, Hobli, Hosur Rd, Roopena Agrahara, Bommanahalli, Bengaluru, Karnataka 560068, India If you are not satisfied with the resolution provided through our grievance mechanism, you may make a complaint to the appropriate authority in the manner prescribed under applicable law, after exhausting the grievance redressal process with us.

Primetrace Technologies Private Limited 3rd floor, 32/5, Ganapa Towers, Begur, Hobli, Hosur Rd, Roopena Agrahara, Bommanahalli, Bengaluru, Karnataka 560068, India Email: support@primetrace.com